Delivery & Returns
Please Note: We're open for business, and you can still buy products from the e-store. You may expect to see some delays in delivery times. You can read our latest update here.
We now ship Internationally, please select the country you wish your products to be delivered to in the top left hand corner of the website. To find a full list of the countries we deliver to, please click here.
Please note that we do not deliver to freight forwarding addresses or P.O.Boxes.
Delivered in 1 working day
|US Mainland||Delivered in up to 4 working days|
|European Mainland||Delivered in up to 5 working days|
|Rest of the World||Delivered in up to 9 working Days|
Please note: If you ordering on a Bank Holiday your order will not be shipped until the next working day.
How Do I Track My Order?
Once your order has been shipped, we will send a dispatch confirmation with the tracking number and a link to track it. All UK orders will be shipped via DPD, and via FedEx for the rest of the world.
My Order has not arrived yet?
Please check your mail for an attempted delivery card from one of our couriers as your order maybe held by a local depot, collection point or postal services. If so you may need to arrange a re-delivery convenient for you at the time.
If your order has not arrived within our standard delivery time within your region please allow 3-5 extra days or please contact us at firstname.lastname@example.org.
Please quote your name, order number and we will reply usually within one working day. We will do our best to try and locate your order as soon as possible.
I want to return an item from my order
Returns can be requested from our help centre within 30 days of receipt of your goods. If you did not create an account at time of order then you will need to create one to initiate the return. Simply register with the e-mail address used for order and your order history will appear.
Click on the ' Request Return' tab, and the 'View Lines To Return' option.
Select the product (and quantity if relevant) that you wish to return, enter the reason for the return and confirm the request by clicking the 'Submit return Request' button. You will shortly receive an e-mail to confirm your return request. All shipping costs incurred from the return or replacement will be covered by Focusrite.
If you purchased a discount product bundle, you must return all products within the bundle, unless one of the products within your bundle is faulty, then this can be returned, repaired or refunded under the terms of your warranty.
A member of the Support Team at Focusrite will then contact you within 1 working day to arrange the return of the item. If you would rather call at your convenience, you can contact our UK support team on 0044 (0)1494 462246 or our US support team on 001 (310) 322-5500 with your reference number and a member of the team will arrange the return of the item.
Full refund terms can be found here.
Duties & Taxes
In the European Union (EU):
With the exception of Ukraine, sales tax is included within the prices displayed on the Focusrite.com website, no further charges will be due beyond what you pay on the store. For orders placed from Ukraine customers will be liable to pay taxes.
In the US:
Prices are displayed excluding sales tax, sales tax will be added at the point of checkout based on your billing address. Sales tax is chargeable for addresses in the following states:
- New Jersey
- New York
Outside of the EU and US:
Prices are displayed including sales tax and import carrier charges.
Additionally, please note that when ordering from Focusrite.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.
It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union or the United States. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents of the shipment, claim a lower value or mark it as a gift. Please do not ask, or expect us to do any of the above.