Returns
What’s your return policy?
Full refund terms can be found on our Terms and Conditions page.
How do I return an item?
Returns can be requested within 30 days of receipt of your goods. To raise a return, please submit a support ticket or contact us through live chat or via our Help Centre. Upon submitting a return request, you will receive an email to confirm your return.
Do I have to pay for return shipping?
No — we’ll cover the full cost of return shipping or replacement.
What if I bought a bundle?
If your order included multiple items (e.g. a studio pack or bundle), you’ll need to return the full bundle — even if only one item is faulty.
Need more help?
If you have any questions about delivery, tracking, or returns, our support team is here to help — just reach out via live chat or visit our Help Centre.